Patient Navigator
Location: In-Office, South Jordan, UT
Our client, a fast-growing healthcare organization focused on improving the lives of individuals facing blood cancers, is seeking a compassionate and motivated Patient Navigator to join their team. If you're passionate about helping patients from diverse backgrounds navigate complex healthcare systems and thrive in a supportive, collaborative work environment, this could be the perfect fit for you! Keep reading to see what this role and company have to offer.
The Perks!
- $43,000 annual salary
- Comprehensive health insurance
- Flexible paid time off (PTO)
- Casual, friendly, and flexible work environment
- High-energy, collaborative team atmosphere
A Day in the Life of a Patient Navigator
As a Patient Navigator, you'll be the go-to person for patients seeking support throughout their cancer treatment journey. From onboarding new patients to helping them enroll in clinical trials, you'll be instrumental in delivering exceptional service and advocating for their needs. This role directly contributes to the company's mission of providing top-tier care and personalized support to individuals facing blood cancers, making a meaningful difference in their lives every day.
Responsibilities include:
- Interacting with patients via phone, email, and chat to provide ongoing support
- Building trust and rapport with patients from diverse racial, ethnic, and cultural backgrounds
- Leading patients through the onboarding process and educating them about available resources
- Supporting Black Myeloma Health virtual events and initiatives
- Tracking and reporting key patient interaction metrics
- Assisting patients with enrollment in clinical trials and research studies
- Importing and organizing medical data within the platform
- Troubleshooting patient concerns and providing timely solutions
- Maintaining patient confidentiality and adhering to ethical and legal guidelines
- Staying updated on the latest in blood cancer research to enhance patient care
- Collaborating with various teams to ensure smooth patient experiences and workflow
Requirements and Qualifications:
- 1-2+ years of customer-facing experience (required)
- A passion for working with individuals from diverse cultural, ethnic, and socio-economic backgrounds
- Strong communication skills, both written and verbal
- Organizational skills and ability to prioritize tasks effectively
- Ability to adapt to new processes and systems quickly
- Patient-first mindset with a focus on providing exceptional care
- CNA or other relevant certifications (preferred)
- Personal or professional experience with cancer (preferred)
About the Hiring Company:
Our client is dedicated to supporting individuals battling blood cancers by providing personalized, compassionate care. They focus on improving the patient experience through innovative solutions and a deep commitment to advocacy. The team thrives in a collaborative, high-energy environment where each person plays a vital role in achieving the company's mission.
Come Join Our Patient Experience Team!
Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!
